PDCA is a management technique developed by Charles Deming for
continuous improvement of processes (or products, or services, etc.), I read
somewhere that he always called it the "Shewhart cycle" and that he
based his idea on his work.
The Deming Cycle is the scientific method for process improvement, you may
think that “yeah, but isn’t it common sense?” You might be right, the cycle is
pretty logical, but you didn’t theorized it, you didn’t make it common sense.
The steps for continuous improvement are:
PLAN: Establish the
objectives and processes necessary to deliver results in accordance with the
expected output (the target or goals).
DO: Implement the
plan, execute the process. Collect data for charting and analysis in the
following steps.
CHECK: Study the
actual results and compare against the expected results.
ACT: Correct any
significant differences between actual and planned results or standardize if
the result was as expected.
This has worked for decades and who am I to question it, but, as one of
the names of this cycle states, this a CONTINUOUS
IMPROVEMENT CYCLE. This means that you are improving something that already
exists so (for me) you cannot start with planning; you would have to check
first to see what the differences are (or if there is even a problem)
First, let’s define what a problem is:
A problem is any result that is not what expected, I always find
diagrams very useful for understanding.
So, for a continuous improvement process, my proposed cycle would be
like this:
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